FAQ & Terms
WHERE WE DELIVER
Local area with Motorbike or car delivery service
W3, W4, W6, W10, W11, W12, W14 including Shepherd’s Bush, Action, Ealing, Hammersmith and Chiswick areas;
Minimum order: £40 (£3.99 delivery charge)
Orders over £50: (£2.99 delivery charge)
W5, W7, W8, W13, TW7, TW8, TW9, NW10 including areas in Kensington, Ealing and Isleworth, Kew, Brentford;
Minimum order: £50 (£4.99 delivery charge)
Orders over £60 (£3.99 delivery charge)
W2, SW3, SW5, SW6, SW7, SW10, SW11, SW13, SW14, SW15, SW18, TW1, TW10, including areas in Fulham, Wandsworth, Putney, Twickenham, Richmond, Teddington, Kingston and Hampton;
Minimum order: £50 (£5.99 delivery charge)
Orders over £70 (£4.99 delivery charge)
NW2, NW3, NW6, W9, TW2, TW3, TW4, TW5, TW11, TW12, including areas in Hounslow, Wembley, Kingston and Hampton;
Minimum order: £60 (£5.99 delivery charge)
Orders over £80 (£4.99 delivery charge)
Delivery charge will be calculated automatically at checkout for London postcodes only.
We reserve all rights to refuse a delivery order due to distance, supply or any other reasons.
Please note that you may not be eligible for delivery if your area is not listed above. However, we may be able to send items via courier, please refer to “WHERE WE SHIP”.
WHERE WE SHIP (Courier service)
If your postcodes are not in the listed area of our delivery, we can also ship the items to you via a courier service.
- Mainland UK from £9.5
- Wales, Scotland and Northern Ireland from £9.5
Please note that this is only for addresses in England.
If you are purchasing frozen items, please make sure that you have included the frozen package to keep your food items fresh during transit.
We will use next day parcel delivery with fully trackable service. However, collection and delivery are not guaranteed but currently enjoy a very high success rate.
Courier service only collect and delivery during the weekday (excluding bank holidays)
Courier cost will be calculated at checkout.
Every parcel weight limit is 10kg, if the order total weight is more than 10kg, you will need to pay the second parcel shipping fee.
WHEN WE DELIVER
Please select your delivery date at checkout.
Currently we delivery Tuesdays to Fridays, excl. public holidays. Our delivery time is 12pm-5pm.
Items size, quality and price may vary daily due to supply.
HOW WE DELIVER
We only deliver to ground floor level. If the address is a block of flats, please kindly meet us downstairs at your front door.
Store Pick Up
Pick up directly from our store in Shepherd's Bush at no extra cost. Select 'store collection' at check out.